Refund Policy
Policy Sections
1. Overview
At SupaQR, we strive to provide exceptional service for generating QR codes, creating short links, and sharing documents. We stand behind the quality of our premium services with a 7-day money-back guarantee.
This Refund Policy outlines the terms and conditions for requesting a refund for our premium subscription services. By purchasing our premium services, you agree to this Refund Policy.
7-Day Period
Refund requests must be made within 7 days of purchase
No Questions Asked
Simple refund process without unnecessary hurdles
Quick Processing
Refunds processed within 3-5 business days
2. Refund Eligibility
To be eligible for a refund, you must meet the following criteria:
Qualifies for Refund
- Purchased a premium plan within the last 7 days
- Dissatisfaction with premium features
- Technical issues we cannot resolve
- Accidental or duplicate purchases
Does Not Qualify
- Purchase made more than 7 days ago
- Violation of our Terms of Service
- Abuse of the refund policy
- Refund requests for free services
Important Note
Upon refund, your account will be downgraded to the free plan immediately, and you'll lose access to premium features. Any premium QR codes, links, or documents created during the premium period will remain accessible but may have limited functionality.
3. Refund Process
Requesting a refund is simple and straightforward. Follow these steps to initiate your refund:
Contact Support
Email us at support@supaqr.com with your account details and reason for refund
Verification
We'll verify your purchase and eligibility (usually within 24 hours)
Processing
Once approved, we'll process your refund to the original payment method
Important Information
- Refunds are processed to the original payment method only
- Processing time is 3-5 business days after approval
- Your bank may take additional time to post the refund to your account
4. Exceptions
While our refund policy is designed to be customer-friendly, there are certain situations where refunds cannot be granted:
Non-Refundable Situations
- Change of Mind After 7 Days: Requests made after the 7-day window cannot be accommodated
- Service Abuse: Accounts terminated for violating our Terms of Service
- Partial Refunds: We do not offer partial refunds for partial months of service
- Third-Party Fees: Any transaction fees charged by payment processors are non-refundable
Special Circumstances
If you believe your situation warrants special consideration outside our standard policy, please contact us at support@supaqr.com. We review each case individually and may make exceptions at our discretion.
5. Contact Us
For refund requests or questions about our refund policy, please contact our support team:
Support Hours
Our support team is available Monday to Friday, 9:00 AM to 5:00 PM PST.
We aim to respond to all refund requests within 24 business hours.