Refund Policy
Policy Sections
1. Overview
This Refund Policy applies to purchases made through Paddle, our authorized reseller. If local consumer protection laws provide you with additional rights, the highest level of rights will always apply.
At SupaAtom, we strive to provide exceptional service for generating QR codes, creating short links, and sharing documents. We stand behind the quality of our premium services with a 14-day money-back guarantee.
This Refund Policy outlines the terms and conditions for requesting a refund for our premium subscription services. By purchasing our premium services, you agree to this Refund Policy.
14-Day Period
Refund requests must be made within 14 days of purchase
No Questions Asked
Simple refund process without unnecessary hurdles
Quick Processing
Refunds processed within 3-5 business days
2. Refund Eligibility
To be eligible for a refund, you must meet the following criteria:
Qualifies for Refund
- Purchased a premium plan within the last 14 days
- Dissatisfaction with premium features
- Technical issues we cannot resolve
- Accidental or duplicate purchases
Standard Guidelines for Ineligibility
- Requests initiated more than 14 days after purchase
- Users found to violate our Terms of Service
- Accounts terminated due to refund policy abuse
- Refund requests for services provided free of charge
Note: These are general guidelines. We encourage you to contact us even if you fall into one of these categories, as we may still be able to assist you depending on the situation.
Important Note
Upon refund, your account will be downgraded to the free plan immediately, and you'll lose access to premium features. Any premium QR codes, links, or documents created during the premium period will remain accessible but may have limited functionality.
3. Refund Process
Requesting a refund is simple and straightforward. Follow these steps to initiate your refund:
Contact Support
Email us at support@supaqr.com with your account details and reason for refund
Verification
We'll verify your purchase and eligibility (usually within 24 hours)
Processing
Once approved, we'll process your refund to the original payment method
Important Information
- Refunds are processed to the original payment method only
- Processing time is 3-5 business days after approval
- Your bank may take additional time to post the refund to your account
4. Review and Limitations
While we assess all refund requests fairly, please note the following guidelines:
Considerations During Review
- Timing: Requests submitted after 14 days from the purchase date may not be eligible for a refund, unless required by local consumer law.
- Service Abuse: Accounts terminated due to violation of our Terms of Service are not eligible for refunds.
- Partial Refunds & Fees: In some cases, we may offer partial refunds at our discretion. Please note that any transaction fees charged by payment processors are typically non-refundable, though this may vary based on the circumstances of the refund.
Special Circumstances
If you believe your situation warrants special consideration outside our standard policy, please contact us at support@supaqr.com. We review each case individually and may make exceptions at our discretion.
5. Contact Us
For refund requests or questions about our refund policy, please contact our support team:
Support Hours
Our support team is available Monday to Friday, 9:00 AM to 5:00 PM PST.
We aim to respond to all refund requests within 24 business hours.